• Help and support

Help and support¶

If you need assistance or help configuring or setting up Codadot products, there are multiple pathways. The preferred option is to use our support portal. By using this portal, you can track the current status and escalation easily.

Using the support portal¶

1. First, open the support portal. You can do so by navigating to support.codadot.nl.

2. Select your request type.

   Assistance or help¶

   If you need assistance setting up a Codadot extension, please use the Assistance or help form. Please note that if we deem the level of assistance above the level reasonably expected, consultancy work might be charged. We never invoice unannounced and always require written confirmation before carrying out work.

   Report a bug or an issue¶

   If you've found a bug or issue, please use the Report a bug or an issue form. Please send a detailed explanation of the issue. We can you help you much faster when you share screenshots of: - The sales document you posted, including the columns Quantity, Unit Price, Amount - The G/L entries, item ledger entries and value entries created. You can find these using Find entries on a posted document, or Preview posting on an unposted document. - The entries you would have expected the system to create, if they differ. - Any error message you received, including the details of the error message. Use the Copy message button provided and paste it directly into the issue.

   Additionally, always fill in your Microsoft tenant id, your localization (e.g.: US, NL, BE, CA), the application and platform version and the version number of the Codadot extension.

3. Submit your request. We try to respond to your issue in max. 48 hours.

Other ways of reaching out.¶

If you prefer to use e-mail, feel free to send an e-mail to support@codadot.nl. A ticket will be created for you.